Shift handoff for skilled nursing

Every shift starts with 396 pages* nobody has time to read.

ChartRail's private open-source LLM reads the referral packets, nursing notes and therapy notes before your nurses do. They start the shift knowing what changed, with every line traced to its source page.

Your AI, not a shared one
Runs
On a server in your facility, or in your private cloud
Reads
The EHR and referral packets you already have
Sends
Nothing to shared public AI. Ever.

* Six residents on one shift, about 66 pages each. A single hospital referral packet can run 300 pages (Skilled Nursing News, 2026).

Unit 2 West · Tuesday morning

Follow Sarah through the 40 minutes around one shift change.

Keep scrolling. The clock only moves when you do.

Scene 1 · 6:30 AM

Sarah sits down at the nurses' station computer in soft early light, coffee beside the keyboard, and opens the first of six charts. As you scroll, she leans in and reads, scrolling page after page.

Video slot
REFERRAL · EVELYN CARTERSep 11
Respiratory Therapy Note
Transient desaturation with exertion. Oxygen 2 L/min applied during ambulation.
p. 17 of 66
REFERRAL · EVELYN CARTERSep 15
Final Discharge Medication Reconciliation
Apixaban 5 mg twice daily. Anticoagulant. High-attention medication.
p. 66 of 66
Page 17: oxygen needed on exertion
Scene 3 · 6:46 AM

Report at the nurses' station. The night nurse talks through a folded brain sheet while Sarah writes. A call light blinks, a phone rings. The footage only advances as you scroll.

Video slot
Scene 4 · 6:54 AM

The night nurse, twelve hours into her shift, grabs her bag and badge, glancing at the clock as she hurries down the corridor. Report is cut short.

Video slot
Scene 5 · 7:02 AM

The med cart is waiting in the hallway. Sarah pushes it away from the station, leaving the stack of unread pages behind.

Video slot
0 pages never read
Report · 6:52 AM · Room 214"Evelyn? She had a quiet night."
REFERRAL · EVELYN CARTERSep 11
Respiratory Therapy Note
Transient desaturation with exertion. Oxygen 2 L/min applied during ambulation.
NOT MENTIONED IN REPORT
p. 17 of 66
6:30 AM

Sarah picks up six residents.

Each came from the hospital with a referral packet. Together they run to 396 pages across 15 kinds of documents.

1.1B

resident handoffs a year in U.S. skilled nursing facilities, most still done verbally or on paper.

~48 min

of each nurse's 8-hour shift spent on report and preparing for it.

~160K

preventable 30-day readmissions a year from Medicare skilled nursing stays.

ChartRail estimates from CMS facility and staffing data. Field validation is under way with pilot sites.

Same shift, with ChartRail

What if report started with what changed?

ChartRail turns the chart into a shift brief: what changed since the nurse's last shift, what needs attention first, and the page it came from. Handoff becomes a review, not a reading assignment.

Shift brief

Start with what changed.

Before report, each nurse sees their residents sorted by priority: who needs attention, how many updates since their last shift, and the pending tasks waiting for them.

Source-linked

Every line points to its page.

Nothing is summarized without a source. Tap a citation and the original note opens at the right page, so nurses can trust the brief and verify it in seconds.

Handoff

The handoff, already drafted.

Status, history and last shift, in the structure your unit already uses. The outgoing nurse reviews and adds to it rather than starting from a blank sheet.

Ask ChartRail

Ask the chart, get the page.

Open Ask ChartRail from any resident and pick a ready-made question built from that resident's case, or type your own. Nurses, physicians and staff get answers drawn only from the resident's record, each with the page it came from.

Morning stand-up

One pass through the unit.

The team confirms or flags each item, resident by resident. Flags go to a discussion queue, and the record shows who acknowledged what, and when.

ChartRail · Pinecrest Rehabilitation · Unit 2 West
ResidentsHandoffStand-upDocuments

Good morning, Sarah

Tuesday, Sept 15 · 7 AM to 7 PM · Unit 2 West
Assigned
6
Needs attention
3
New since last shift
8
Pending tasks
3
EC
Evelyn CarterRm 214 · 78 F
Exertional oxygen used after transient desaturation.
3 NEW
MG
Maria GarciaRm 218 · 75 F
Fall risk. Safety precaution documented.
2 NEW
LC
Linda ChenRm 222 · 71 F
Swallowing strategies reinforced during shift.
1 NEW
RW
Robert WilliamsRm 216 · 82 M
Breathing stable on scheduled inhaler therapy.
STABLE
AD
Arthur DavisRm 224 · 80 M
Daily weight stable, no new edema.
STABLE
ResidentsHandoffStand-upDocuments

Evelyn Carter Room 214 · 78 F

Full codeFall riskAnticoagulantDiabeticO2 PRN
Since your last shift · 3 updates
Exertional oxygen used after transient desaturation.
2 L/min documented during exertion.
▤ Respiratory Therapy Note · p. 17
Ambulation improved to 105 ft with rolling walker.
Contact guard, progressing to supervision.
▤ Physical Therapy Progress Note · p. 36
Discharge pending payer authorization.
▤ Transition of Care · p. 26▤ Prior Auth Request · p. 51
Shift handoff · Sep 15 · 6:48 AM

Evelyn Carter Room 214

78 F · Pinecrest Rehabilitation · Unit 2 West
STATUS
• No acute respiratory distress per latest nursing assessment.
▤ Nursing Note · p. 16
IMPORTANT HISTORY
• CHF, COPD, CKD stage 3b, diabetes, anemia, documented fall risk.
▤ Referral Decision Snapshot · p. 3
LAST SHIFT
• Oxygen 2 L/min with exertion after transient desaturation.
▤ Respiratory Therapy Note · p. 17
• Ambulation improved to 105 ft with rolling walker.
▤ PT Progress Note · p. 36
ResidentsHandoffStand-up

Evelyn Carter Room 214

Since your last shift · 3 updates
Exertional oxygen used after transient desaturation.
Needs attention
Oxygen order needs clarification.
✦
Ask ChartRail
Evelyn Carter · Room 214
Answers only from this resident's record
SUGGESTED FOR THIS RESIDENT
What changed this shift?Current oxygen parameters?Which medications are high attention?
What changed this shift?
Exertional oxygen use, ambulation improved to 105 ft, and discharge authorization still pending.
▤ Respiratory Therapy Note · p. 17
▤ PT Progress Note · p. 36
▤ Prior Auth Request · p. 51
Ask about Evelyn's record…Private model

Morning stand-up

Unit 2 West · Tuesday, Sept 15 · 7:00 AM
4 / 6 REVIEWED
Evelyn C.Robert W.Maria G.James T.Linda C.Arthur D.
Evelyn Carter · Room 214
4 of 7 items acted on
NURSING / COGNITION
Generally oriented; intermittent nighttime confusion documented
✓⚑
RESPIRATORY
Room air at rest; O2 used PRN with exertion
✓⚑
MOBILITY / THERAPY
Rolling walker
✓⚑
DIET
Cardiac / consistent carbohydrate
✓⚑
Built for the whole unit

One shift record, three people who depend on it.

Floor nurse

Walk in caught up.

Know which residents changed and why before report begins. Spend the first hour on care, not on catching up.

Director of Nursing

Know nothing was dropped.

See which items were acknowledged at every shift change, and which were flagged for follow-up. Evidence you can show a surveyor.

Administrator

Get the overtime back.

Shorter report means fewer nurses staying late to finish it. Earlier warning on decline means fewer transfers back to the hospital.

How it works

Works from the chart you already have.

Reads what's already documentedReferral packets, nursing and therapy notes, vitals, labs and medication reconciliations.
Cites every statementEach line in a brief or handoff links to the document and page it came from.
Keeps nurses in chargeNurses confirm or flag each item. ChartRail prepares the handoff; clinicians own it.
Runs beside your EHR, on your termsA private open-source LLM, on a server in your facility or in your private cloud, reads the systems you already run. Nothing goes to shared public AI.
Private by design

Resident data stays in your environment.

ChartRail runs a private, open-source LLM on a server inside your facility or in the cloud, in a private environment dedicated to you. Briefs, handoffs and every question your staff asks are processed there and nowhere else.

✓No shared public AI. Nothing is sent to public commercial models.
✓No training on your residents. Your records stay your records.
✓Governance you control. Access, logs and retention follow your policies, in your environment.
Shared public AINEVER SENT
Design partner program

Help shape the first shift handoff built for skilled nursing.

We're selecting a small group of skilled nursing facilities to shape ChartRail alongside our team.

  • Early access for one unit, at no cost during the program
  • Direct input on what gets built next
  • Before-and-after measurement of report time and overtime
SOC 2Audited
HIPAACompliant
r2HITRUSTCertified
On site or private cloudDeployed where you choose
Private open-source LLMNo shared public models
PHI stays in your environmentNever sent to shared public AI
Source-cited answersEvery line links to its page
HChartRail

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Demo access for design partners.

Private AI, on site or in your private cloud